Hundreds of fans were upset as SMTown Live World Tour III ticket sales at Grand Indonesia, Central Jakarta, had to be rescheduled after the concert promoter failed to obtain a police permit for the event.
SMTown’s World Tour, which will be held in Jakarta on Sept. 22, will feature major Korean artists, including Super Junior, Girls’ Generation and Shinee.
“We are sorry that due to unfinished permitting matters, we have to reschedule the sales. All fans that have obtained queuing numbers would be served later, maybe after the Ramadhan month,” said Jeffrey Jo from MP Entertainment, one of the concert’s promoters, on Friday.
“Out-of-town buyers do not have to come again. They can transfer the payment and we will send the tickets.”
The announcement was made after police halted the sales at around 12 a.m., saying that the event had not obtained a permit and thus had to be halted.
According to Article 15 of the 2002 National Police Law, police have authorities to grant a permit and to supervise public activities and other events that involve crowds.
“We are talking about people’s safety. If the organizer has the permit, police can help to ensure safety,” said Tanah Abang Police precinct chief Adj. Sr. Comr. Suyudi AS, who brought tens of police officers to the venue.
Each would-be buyer was given new queuing numbers to join the next ticket sales event at the same venue.
For those who don’t want to wait, they can directly come to the sales booths at the Sands Ballroom in Mangga Dua Square, North Jakarta.
“The ticket booths at the Sands will be open until all are served,” Jeffery continued.
As compensation, the promoters would give a five percent discount for buyers on the next sales session, but some fans said it was not enough to replace the time and energy they had already spent.
“I came from Padang [West Sumatra] and spent Rp 3 million (US$318) for airline tickets. I waited here from early morning just to procure VIP tickets,” a man shouted at the event officials.
Vithatya Moniqa, 26, said the discount could barely cover the Rp 10,000 administration fee per ticket.
“I took a half-day leave from my office in order to be here. Now, I have to take a full day leave to procure a ticket at Mangga Dua Square,” she said to The Jakarta Post Digital.
A Super Junior’s fans, Yolanda Eriza, who had arrived at the venue at 4 a.m., also failed to obtain tickets.
“I will go to the other venue. I don’t want to wait any longer,” said the 18-year-old girl from Kebon Jeruk, West Jakarta.
SMTown’s World Tour concert in Indonesia is managed by W Productions and MP Entertainment. The promoters have allocated more than 30,000 tickets for the concert.
“I feel sorry for SM Entertainment [the Korean artists’ agency]. It will be the second time for them to hold a concert in Indonesia. Again, it is managed by an unprofessional promoter,” Vithatya said.
In April, fans criticized the “chaotic” ticket sales of the Super Junior concert in Jakarta. Promoter ShowMaxx Entertainment sold tickets earlier. Many fans, who were not aware of the new schedule, had to return home empty-handed.